Senior Jobs in US

Along with complex claims determination, this role is also responsible for coaching and providing technical guidance to team members, ensuring adherence to best practices and continuous improvement. The role supports Claims leaders and contributes to strategic initiatives that elevate team performance and customer satisfaction.Key ResponsibilitiesServes as a trainer to adjusters handling low-complexity, high-volume claims, providing guidance on claim handling, customer interactions and technical standardsConduct training sessions to observe workflows and deliver actionable feedback.

Ideal candidate will have 7-10 years' experience.Job Summary:This role will maintain an advanced portfolio of complex projects that meet the emerging needs of the department. This individual will work with departmental leadership to develop project plans that align with the strategic goals of the organization, with a focus on process improvement and change management.The Project Manager will also serve in a consulting role in cross-disciplinary projects that leverage the department's expertise.Job Functions:Project Identification• Identify and organize projects by defining project Product, goals and deliverables• Perform needs analyses to ensure that institutional needs are met• Identify key stakeholders and appropriate project team membersProject Initiation and Planning• Secure project approval, determines resource availability, timeline and financial commitment, and manages project progress• Facilitate discussions to meet mutually agreed upon goals• Coordinate complex customer input, ideas and feedback• Complete detailed project plan documents, including project work breakdown structure, schedule, roles and responsibilities• Manage and communicate project objectives and goals to the project team• Present project plan documents to key stakeholders and audiencesProject Execution• Manage project execution from start to finish including tracking progress, identifying issues and mitigating risks• Establish rapport with collaborating departments and teams• Meet regularly with project sponsors including to communicate progress toward project milestones and project status, provide insights into project health, proactively escalate issues and provide recommendations for bringing projects back into alignment with expected outcomes when neededProject Closure• Complete post-project evaluations to determine project outcomes• Ensure project outcome is in alignment with desired impact and results• Complete lessons learned and present outcomes and findings to key stakeholders and audiences• Assemble and archive project documentsEducation:Required Education:Bachelor's DegreePreferred Education:Master's DegreeRequired Work Experience:At least five (5) years project management, quality o...

[Applicants: Be among the first 25 applicants | Industry: Software Development | Type: Full-time | Level: Mid-Senior level] OverviewCome join the Intuit Customer Success Real-Time Operation Team! As a Support Operations Analyst IV, you will operate in a fast-paced Customer Success organization, analyze contact center service level performance, generate insights and recommendations, drive results, and communicate effectively with leaders and partners at multiple levels.ResponsibilitiesLeverage reporting tools to effectively articulate the current state of the Customer Success network, contextualize key performance indicators with operational insights and any relevant cross-functional initiatives, and close loop on any critical callouts or issuesDevelop insights and ad-hoc analyses to understand root causes, derive forecasted outcomes to quantify the impact of current trends, and champion end-to-end solutions across all applicable partnering teamsLead cross-functional initiatives to optimize performance for the near term (1-2 weeks), medium term (2-4 weeks), and long term (4+ weeks) time horizonsCreate net new operating mechanisms, reporting, and modeling to address nuanced problem spacesEffectively communicate complex problem spaces to Sr Leadership - including current state and impact, and paths to resolutionPrioritize competing tasks, foster stakeholder buy-in, manage multiple projects, and communicate progress effectivelyAutonomously own intraday operational adjustments and configuration changes (queue creation, routing adjustments, etc), and proactively optimize associated processesQualifications5+ years experience with Contact Center operationsWorking knowledge of contact center queue management systems (Amazon Connect, Grafana, or similar contact center tooling)Industry knowledge and experience managing contact center Key Performance Indicators (Average Handle Time, Abandon Rate, Average Speed of Answer, Service Level Agreements etc.)Strong interpersonal skills and ability to work well in dynamic & matrix team environmentsExperience with analytics to understand, manipulate and report data in an impactful wayAbility to work independently and navigate ambiguityFlexibility with work schedule to cover business hours is a must (*Including weekends/holidays)Intuit provides a competitive compensation package with a strong pay for performance rewards approach.

[Industry: Non-profit Organizations, Philanthropic Fundraising Services, and Hospitals and Health Care | Type: Full-time | Level: Mid-Senior level] Position SummaryAs Senior Manager, Walk to End Alzheimer’s, you join an exclusive team of leaders responsible for the implementation of Walk to End Alzheimer’s®, the world’s largest fundraiser for Alzheimer’s care, support and research. Walk to End Alzheimer’s® ranks as the second-largest peer-to-peer fundraising event in the United States, and continues to set the pace as one of the fastest growing walk events in the country.In 2024, Walk to End Alzheimer’s® was again recognized as the #2 peer-to-peer fundraising event in the country.

Join EY and help to build a better working world.Guidewire – Technical Consultant – SeniorEY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure.

Reporting directly to the Director, Engineering, this role will be integral in developing detailed designs for electrical packages and contributing to the advancement of Commonwealth LNG’s Electrical Engineering Standards. The successful candidate will lead the electrical engineering discipline across various projects, ensuring the highest standards in quality, safety, and operational reliability.Key Accountabilities:Lead electrical engineering projects and coordinate with multidisciplinary teams.Oversee the Electrical engineering and design team, ensuring deliverables meet quality, cost, and schedule requirements.Manage and forecast man-hour estimates, schedules, and total installed cost estimates based on project scope.Support the Technical Integrity function for electrical systems.Develop and implement HV, MV, and LV electrical systems and Protection Systems.Ensure compliance with industry codes, client requirements, and safety regulations.Drive innovation in modular, mid-scale plant designs to enhance efficiency.Provide technical guidance and mentorship to junior and senior engineers.Conduct power system studies and analysis, ensuring optimal system performance.Participate in front-end engineering, detailed engineering, request for proposal, and estimation activities.Review and approve designs, specifications, and contract documentation.Engage in procurement, construction, and commissioning activities.Conduct quality assurance reviews and verification of engineering deliverables.Lead troubleshooting efforts and provide solutions for electrical system challenges.Stay updated with the latest technological advancements in electrical engineering.Work on large electrical motor drive systemsQualificatio...

Join EY and help to build a better working world.AI & Data - Data Architecture – Senior Manager – Power & Utilities SectorEY is seeking a motivated professional with solid experience in the utilities sector to serve as a Senior Manager who possesses a robust background in Data Architecture, Data Modernization, End to end Data capabilities, AI, Gen AI, Agentic AI, preferably with a power systems / electrical engineering background and having delivered business use cases in Transmission / Distribution / Generation / Customer. This role is dedicated to the utilities sector, where the successful candidate will craft, deploy, and maintain large-scale AI data ready architectures.The opportunityYou will help our clients enable better business outcomes while working in the rapidly growing Power & Utilities sector.

Join EY and help to build a better working world.AI & Data - Data Architecture – Senior Manager – Power & Utilities SectorEY is seeking a motivated professional with solid experience in the utilities sector to serve as a Senior Manager who possesses a robust background in Data Architecture, Data Modernization, End to end Data capabilities, AI, Gen AI, Agentic AI, preferably with a power systems / electrical engineering background and having delivered business use cases in Transmission / Distribution / Generation / Customer. This role is dedicated to the utilities sector, where the successful candidate will craft, deploy, and maintain large-scale AI data ready architectures.The opportunityYou will help our clients enable better business outcomes while working in the rapidly growing Power & Utilities sector.

Join EY and help to build a better working world.AI & Data - Data Architecture – Senior Manager – Power & Utilities SectorEY is seeking a motivated professional with solid experience in the utilities sector to serve as a Senior Manager who possesses a robust background in Data Architecture, Data Modernization, End to end Data capabilities, AI, Gen AI, Agentic AI, preferably with a power systems / electrical engineering background and having delivered business use cases in Transmission / Distribution / Generation / Customer. This role is dedicated to the utilities sector, where the successful candidate will craft, deploy, and maintain large-scale AI data ready architectures.The opportunityYou will help our clients enable better business outcomes while working in the rapidly growing Power & Utilities sector.

Join EY and help to build a better working world.AI & Data - Data Architecture – Senior Manager – Power & Utilities SectorEY is seeking a motivated professional with solid experience in the utilities sector to serve as a Senior Manager who possesses a robust background in Data Architecture, Data Modernization, End to end Data capabilities, AI, Gen AI, Agentic AI, preferably with a power systems / electrical engineering background and having delivered business use cases in Transmission / Distribution / Generation / Customer. This role is dedicated to the utilities sector, where the successful candidate will craft, deploy, and maintain large-scale AI data ready architectures.The opportunityYou will help our clients enable better business outcomes while working in the rapidly growing Power & Utilities sector.

Join EY and help to build a better working world.AI & Data - Data Architecture – Senior Manager – Power & Utilities SectorEY is seeking a motivated professional with solid experience in the utilities sector to serve as a Senior Manager who possesses a robust background in Data Architecture, Data Modernization, End to end Data capabilities, AI, Gen AI, Agentic AI, preferably with a power systems / electrical engineering background and having delivered business use cases in Transmission / Distribution / Generation / Customer. This role is dedicated to the utilities sector, where the successful candidate will craft, deploy, and maintain large-scale AI data ready architectures.The opportunityYou will help our clients enable better business outcomes while working in the rapidly growing Power & Utilities sector.

You’ll apply your experience to help engagement teams solve difficult business problems and review highly technical matters and disclosures — all with the resources, environment and support to help you excel. You’ll build relationships with clients and your engagement teams, and use our world-class audit technology to work collaboratively, solve smarter, and have meaningful business conversations.