Customer success Jobs

Customer Success Manager – Cybersecurity (Internship → Full-Time) Employment Type: Paid Internship (3 Months) → Full-Time Offer Upon Success We’re looking for motivated freshers who want to launch their career in cybersecurity and Customer Success. Shadow real customer calls to understand engagement, adoption, and customer journey best practices.

We partner closely with US-based clients to ensure seamless delivery, operational excellence, and long-term success. Role Summary The Customer Success Manager (CSM) is a client-facing role responsible for managing the post-sales client journey, from onboarding through ongoing account management.

Influencer Strategy & Communication Identify and vet relevant creators based on performance data, audience alignment, and content style. Performance & Reporting Monitor and evaluate influencer content quality and performance metrics (engagement rate, view count, cost-per-content, etc.).

About Vedra AI vedra.ai is world’s first AI orchestration platform in P&C Insurance. The Role Vedra AI is looking for a Client Success Lead / Client Success Manager to play a central role in how we deliver value to our insurance clients.

Position Overview: We are looking for Customer Success Managers who are passionate about onboarding Enterprise customers quickly and efficiently, and ensuring they get the most value from our products. Key Responsibilities: Ensure Go-live (TTL) and First Value (TTFV) as quickly as practical: Project manage app implementations for Enterprise customers Adopt best practices to ensure optimal TTL & TTFV Personalize the onboarding experience in line with the customers’ objectives Opportunistically onboard, consult and demonstrate value for Non-Enterprise customers too Develop consistent 2-way engagement with customers: Engage with customers proactively & contextually based on merchant health signals Maintain a predictable engagement cadence and ensure every touchpoint with the customer has solid value to deliver, backed by data Aim to elevate the 2-way customer engagement rate to 100% Make the path to Feature Adoption predictable and repeatable: Understand the basis and outcomes of the “most valued features” of our products Map that understanding to customer objectives and hash out adoption strategies Drive valued-feature adoption, and track and benchmark its outcomes Build adoption playbooks for different customer segments Evolve as a Product Expert: Know our product’s value proposition and functionalities end-to-end Keep up with product-releases by consuming the sign-off release documents Lead strategic review & roadmap conversations with your portfolio customers Relay product-related feedback and insights proactively to the PLG and Marketing teams Swear by Data-led plans of action: Dive deep into...

This role extends beyond traditional customer success — you will support clients through their ESG and climate journeys by combining strong subject-matter understanding with hands-on execution and advisory support. The CSM will: Lead clients through the effective implementation and use of StepChange’s ESG, Financed Emissions, and Climate Risk solutions Provide ongoing strategic and subject-matter support on sustainability, ESG requirements, and climate risk considerations Drive internal alignment and adoption across client teams, ensuring long-term value from StepChange’s platform The role requires the ability to translate sustainability strategy into action, and to meaningfully contribute to client thinking on: Sustainable business practices Net-zero and ESG goals Climate risk identification and decision-making Responsibilities Serve as the primary sustainability partner and point of contact for clients, building trusted, long-term relationships across operational and executive stakeholders Guide clients on ESG and climate priorities, ensuring effective onboarding, product adoption, and high-quality delivery aligned with their sustainability objectives Lead customer onboarding, training, and capacity-building, enabling client teams to confidently use the platform and sustainability insights Conduct ESG and climate gap assessments, including policy and governance reviews, and translate findings into clear, actionable recommendations Manage client engagements end-to-end, including project planning, governance (reviews, QBRs), stakeholder coordination, and delivery quality Drive measurable impact, ROI, and account health, including retention, expansion opportunities, customer advocacy, and structured feedback into product teams Requirements & Skills 2–4 years of experience in Customer Success, Consulting, or client-facing advisory roles 1-2 years in Sustainability, ESG, Climate Risk Demonstrated ability to own customer outcomes end-to-end, with a strong bias toward empathy, accountability, and problem-solving Foundational understanding of ESG, sustainability reporting, climate risk, or net-zero concepts, with the ability to translate these into client-relevant insight...

This role is accountable for customer retention and renewals, while working in close partnership with Sales to drive account expansion and long-term value creation. Position Staffbase as a strategic, long-term partner, not just a technology vendor Co-create and own Joint Success Plans aligned to customer business outcomes, transformation initiatives, and measurable KPIs Track, measure, and articulate customer value, ensuring executives clearly understand the impact of Staffbase Translate customer strategy into clear adoption, enablement, and growth plans Maintain deep knowledge of the Staffbase platform, features, and roadmap Translate product usage data into actionable, commercial, and strategic recommendations Advise customers on new features and relevant use cases that drive additional value and expansion Confidently demonstrate and position product capabilities in a value-led, outcome-driven manner What we’re looking for Proven experience in Customer Success, Account Management, Consulting, or Strategic Account roles within B2B SaaS Demonstrated accountability for renewals, retention, or ...

As a Customer Success Manager, you will play a critical role in driving customer value and reducing churn risk. You will work with customers either in 1:1 engagements for high impact objectives, or by running one to many success programs to impact target customer groups.

You’ll serve as a strategic partner to your customers, driving measurable outcomes through proactive engagement, thoughtful insights, and value-based expansion conversations. What You’ll Do Customer Portfolio, Retention & Growth Consistently meet or exceed retention goals while consistently renewing customers Identify, position, and support account expansion opportunities through increased adoption, additional use cases, and new stakeholders Scope, advance, and close upsell and cross-sell opportunities Maintain account plans that balance customer outcomes with long-term revenue growth Strategic Engagement & Value Delivery Maintain regular, proactive touchpoints to build trust and identify opportunities to add value Use QBRs to connect product value to business impact, surface growth signals, and align on future initiatives Position Spark as a strategic partner within customers’ organizations, particularly for teams involved in real estate development and related workflows Communication, Influence & Relationship Building Tailor communication to a wide range of audiences, including executive stakeholders and economic buyers Actively listen for stated and unstated customer needs, adjusting messaging in real time Navigate moderate objections related to scope, v...

Customer Retention & Health Proactively monitor customer health scores and usage metrics. Culture & Traits Fit • Process-oriented but flexible • Consultative and data-informed • High patience and structured communication Show less [{"type":"people_also_viewed","href":"https://in..com/jobs/view/key-account-manager-at-biotech-healthcare-4365275138","jobId":"4365275138","label":"Key Account Manager"},{"type":"people_also_viewed","href":"https://in..com/jobs/view/key-accounts-manager-q-com-ecommerce-at-ccl-products-india-limited-4361757099","jobId":"4361757099","label":"Key Accounts manager- Q-Com & Ecommerce"},{"type":"people_also_viewed","href":"https://in..com/jobs/view/key-account-manager-i-at-instamart-4338318541","jobId":"4338318541","label":"Key Account Manager I"},{"type":"people_also_viewed","href":"https://in..com/jobs/view/key-account-manager-at-unison-international-consulting-the-recruitment-company-4361917263","jobId":"4361917263","label":"Key Account Manager"},{"type":"people_a...