Administrator Jobs

To support our growth and become a leader in the European consumer billing market we are looking for a Payments Support Administrator to join our Payments Support team. About the role: As a Payments Support Administrator, you will be a key person in our team, working at the intersection of payments, compliance, and process excellence.

[Industry: Retail | Type: Full-time | Level: Mid-Senior level] Who We AreThe Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for:Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Hallmark Media, Hallmark Global) to accelerate their direct-to-consumer product strategiesDeveloping a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.Building, securing, and operating digital consumer products for Hallmark’s LOBsScaling development capabilities to build for Hallmark’s futureAs a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance.What This Role Entails And How You'll ContributeAs theSoftware Engineering ManagerforD2C Support, you will provide technical leadership to stabilize, improve, and manage Hallmark’s Direct-to-Consumer (D2C) ecosystem- including Ecommerce, Mobile App, OMNI, and Customer Experience platforms.Key ResponsibilitiesLead a team of support analysts to resolve D2C issues and maintain application services across APIs, front-end, and back-end systems.Oversee incident and problem resolution, ensuring effective communication with stakeholders and timely restoration of service.Manage code deployments, configurations, and system monitoring; implement best practices for observability and cost optimization.Build and maintain a healthy support backlog and roadmap; provide regular KPI reporting and insights to improve customer satisfaction and product quality.Participate in on-call rotations to ensure 24/7 system availability and troubleshoot production outages using logs, metrics, and APM tools.Standardize monitoring tools (e.g., Datadog) across teams to improve visibility and reduce noise.

[Industry: IT Services and IT Consulting and Telecommunications | Type: Full-time | Level: Not Applicable] Job DescriptionThe Systems Integration Specialist will play a crucial role in ensuring seamless integration and deployment of advanced technologies. They will work closely with a dynamic team, leveraging their expertise to enhance the company's systems and processes.

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Experience: 3-5 Years .

Aufgaben Lösen komplexer Probleme im täglichen Betrieb des Cloud-Backends eines Hyperscalers Installation und Konfiguration von Software und Hardware Verwaltung von Netzwerkgeräten Überwachung der Leistung und Wartung von Systemen gemäß den Anforderungen Fehlerbehebung Gewährleistung der Sicherheit durch Zugriffskontrollen, Backups und Firewalls Konsequente Automatisierung mit gängigen Automatisierungsframeworks Arbeit in einem Team von Spezialisten, in dem alle einander offen und vertrauensvoll helfen Dein Profil Wir suchen einen System Administrator für die Open Telekom Cloud mit starker technischer Expertise in Linux, Netzwerken und Cloud-Technologien, sowie ausgezeichnetem Kundenfokus und Kommunikationsfähigkeiten. Entwickle deine Karriere auf einer bedeutenden europäischen Cloud-Plattform — sammle praktische Erfahrung mit modernsten, hochskalierbaren Cloud-Technologien Arbeite mit einem dyna...