Customer success Jobs

You'll be a key resource, providing expert guidance and solutions to inbound customer inquiries, fostering product adoption and growth, and shaping the future of our customer support strategy. Your Responsibilities Will Include Driving increased product adoption across a variety of accounts, enabling clients to effectively utilize Braze and achieve their desired outcomes Serving as a primary point of contact for inbound customer inquiries via email and other channels, providing timely and insightful solutions Becoming a trusted Braze product expert, mastering the dashboard and integration processes to empower clients to master the product Maintaining a high level of product knowledge and staying up-to-date with new features and best practices Collaborating effectively with Account Managers, Customer Success Managers, Technical teams, and other cross-functional teams to deliver seamless and exceptional customer experiences Contributing to the ongoing improvement of processes, internal enablement, and support strategies to optimize customer support Proactively identifying opportunities to enhance customer satisfaction and drive product adoption Working a hybrid schedule, including three days per wee...

Customer Success Managers are naturally curious about PTC solutions and the domains they are used in and seek hands-on experience while working with experts in the field to best understand how PTC’s solutions help our customers meet their business objectives. Responsibilities: You will be working with high visibility accounts in the Life Sciences industry Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers.

Customer Success Manager The Customer Success Manager works proactively with a portfolio of our largest Enterprise customers. Develops excellent customer relationships to drive ROI, retention, growth and overall high customer satisfaction.

As a Customer Success Manager (CSM) for the Public Sector, you will act as a trusted advisor to key customers, driving strong relationships, product adoption, and measurable business outcomes. Your work will directly influence customer retention, renewals, and growth while ensuring a world-class customer experience.

This role demands a blend of customer service, industry expertise, and strategic thinking to ensure customer satisfaction and to drive business growth. Initiate and monitor action plans for identified quality trends and provide regular progress updates to customers/partners Review key performance indicators (KPIs) regularly with customers/partners Coordinate setup and delivery of new metadata for customers (new license deals) or partnership deals Manage customer/partner deliveries and communication for limited release products Create Product Inquiry tickets and coordinate customer responses Create and maintain customer and partner-specif...

Job Description: The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM II will use their OEM, product, and industry knowledge to address proactive and reactive customer requests and issues.

Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address ris...

Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer for product roadmap enhancements.

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.