Customer success Jobs

Loop AI is seeking a Customer Success Manager to own outcomes for mid-market customers post-sale. You will act as the quarterback for your accounts, coordinating cross-functional expertise and ensuring customers experience Loop as one cohesive partner while contributing to the evolution of our Customer Success operating model.

Bei TraceGains glauben wir daran, dass „wir das gemeinsam schaffen“, und unser Ziel ist es, die innovativsten Lösungen der Branche bereitzustellen. Wir sind angetreten, um die Branche zu verändern, und haben mit Unterstützung unseres stetig wachsenden TraceGains Networks den ersten vernetzten Zutatenmarktplatz der CPG-Branche geschaffen.

Duffel is hiring a Customer Success Manager (CSM) to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineers and Product Support Specialists.

Experience: Mid-Level Availability: Full-time Job Function: Customer Success Manager Location: Remote or Hybrid in Vienna Salary: £35-45k Base + Commission What are we looking for: An English and French speaking Customer Success Manager (CSM) for Europe to join our international team. Responsibilities: Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Collaborate, problem solve, and strategise upcoming client meetings with team members Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat/NPS scores to identify areas of improvement Work with the sales and marketing team to collect customer references and develop case studies Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development Requirements 3+ years of experience in Finance / Business Valuation, Customer Success or Account Management The ability to work remotely and autonomously Experience in working in Customer Success or studies in Finance (ideally in the valuation sphere) - and an aptitude for the other A strong sense of motivation, a customer-focused mindset, excellent organisational skills, and the ability to learn quickly Strong verbal and written communication, strategic planning, and project management skills Analytical and process-oriented mindset Comfortable working across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Fluent / Native English & French Benefits A strong, experienced team you can learn from - with ongoing support, honest feedback, and a real team spirit Access to the latest technologie...

Overarching Objective For The Role Proactive customer health management through intentional, outcome-driven customer engagement, leveraging Zendesk’s advanced solutions, including cutting-edge AI technologies. Deliver outcome-driven engagement across each stage of the customer journey by leveraging customer experience (CX) management best practices.

Tu aimes résoudre des problèmes complexes, embarquer des équipes autour d'une solution innovante, et tu souhaites être au cœur de la révolution IA générative ? Tu seras à la fois stratège, consultant·e et facilitateur·trice : capable de comprendre les enjeux d’une équipe métier, de co-construire avec elle les meilleurs cas d’usage d’IA, de piloter leur déploiement opérationnel et de créer un véritable élan de transformation.

🚀 Join the Future of Insurance Data Intelligence as our Customer Success Manager! We’re looking for a passionate Customer Success Manager who thrives on building authentic customer relationships, unlocking product value, and championing client success at every step.

Inform customers of T&M product roadmap & provide continuous customer feedback to Product team on features that will help drive customer outcome realization. For this Role, You will Need: 2+ years of customer success experience in a SaaS organization, or similar customer facing role(s).