iCapital

[Applicants: Gehören Sie zu den ersten 25 Bewerber:innen.] About The RoleThe Service Center Engineer will be responsible for providing end – user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. The Service Desk Engineer reports to the AVP Manager of Corporate Technology in Lisbon.ResponsibilitiesProvide Tier 1 end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices.Monitor, track and triage tickets in FreshServiceCollect and forward all relevant information prior to escalation to allow senior support to operate efficientlyPerform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.User access provisioning/deprovisioningAdheres to department polices and proceduresAttend weekly management meetingPartake in device refresh program globally.Collaborate with senior members on project initiatives.Assist in testing and deployment of new systems, platforms, and applications.Prepare hardware / software for new employees.Participate in after-hours on call rotation schedule.Develop and maintain support technical documentationProvides input to department playbooks and proceduresFluent English required and proficient in German.Qualifications3+ years of recent end-user technical support experience3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)Minimum of 3+ years of experience in desktop technologies (Windows, MS Office)Experience with PowerShell is a plusExperience with Mac OSX is a plusExperience with A/V systems is a plusExperience with Freshworks is a plusExcellent written and verbal communicationStrong time management and ability to prioritizeAble to thrive in a fast-paced environment and work effectively under pressureAble to maintain composure and profe...

As a Software Developer in Test (SDET), you’ll work closely with the Development and Testing team. The ideal candidate would be a combination of a hands on developer who has some managerial experience, and who can understand existing automation test frameworks and has an ability to enhance and implement the same and should also be able to work with other engineers and product managers to support feature-based testing.ResponsibilitiesBuild and implementation of robust automated test suites.Integration of automated test suites with the current build and deployment processes.Maintenance of automated tests to accommodate changes in system design and architecture.Integration of Automation framework with existing tools (JIRA).Create/Manage/Utilize Defect workflows with automated test execution.Design and publish meaningful metric to support automation test creation and execution.Build and implementation of performance test suites.Perform all types of testing – Functional.

This role is critical in shaping operational excellence across multiple fund structures, including feeder funds, Direct Funds, and Ticker‑Traded Interval Funds. This individual will oversee complex investor transactions, drive cross‑functional initiatives, and serve as a senior operational partner to internal and external stakeholders.ResponsibilitiesLead and oversee end‑to‑end onboarding and transactional processing across multiple investment products.Manage relationships with fund administrators, ensuring timely and accurate investor transaction processing.Oversee complex investor activity, including subscriptions, redemptions, transfers, and trade reconciliations.Serve as a senior operations liaison to high‑profile fund managers and distributors during fundraising and closings.Partner with Technology, Product, and Operations leadership to enhance platform functionality and scalability.Mentor and guide junior team members, setting standards for quality and communication.Analyze operational metrics to identify automation and process‑improvement opportunities.Participate in cross‑functional initiatives supporting product expansion and regulatory requirements.QualificationsBachelor's degree in a related field6-12+ years of experience in financial services, ideally within alternative investments or fund administrationDeep expertise in alternative investment transaction workflowsStrong understanding of AML or KYC, tax documentation, and CRS requirementsProven leadership experience, with the ability to drive initiatives and influence stakeholdersExcellent organizational, communication, and interpersonal skillsAble to manage multiple high‑priority tasks in a fast‑paced environmentProficiency in Microsoft Office applications and comfort using technology and data‑oriented toolsBenefitsThe base salary range for this role is $100,000 to $150,000.