Service Desk Engineer - Associate

[Applicants: Gehören Sie zu den ersten 25 Bewerber:innen.] About The RoleThe Service Center Engineer will be responsible for providing end – user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices. The Service Desk Engineer reports to the AVP Manager of Corporate Technology in Lisbon.ResponsibilitiesProvide Tier 1 end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices.Monitor, track and triage tickets in FreshServiceCollect and forward all relevant information prior to escalation to allow senior support to operate efficientlyPerform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.User access provisioning/deprovisioningAdheres to department polices and proceduresAttend weekly management meetingPartake in device refresh program globally.Collaborate with senior members on project initiatives.Assist in testing and deployment of new systems, platforms, and applications.Prepare hardware / software for new employees.Participate in after-hours on call rotation schedule.Develop and maintain support technical documentationProvides input to department playbooks and proceduresFluent English required and proficient in German.Qualifications3+ years of recent end-user technical support experience3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)Minimum of 3+ years of experience in desktop technologies (Windows, MS Office)Experience with PowerShell is a plusExperience with Mac OSX is a plusExperience with A/V systems is a plusExperience with Freshworks is a plusExcellent written and verbal communicationStrong time management and ability to prioritizeAble to thrive in a fast-paced environment and work effectively under pressureAble to maintain composure and profe...