The Role We’re seeking a Sales Operations and Strategy Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. What You'll Do Training & Development Design and deliver onboarding programs for new sales hires Create ongoing training, certifications, and workshops to upskill reps Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness Content & Resources Develop and maintain sales playbooks, scripts, and competitive battle cards Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies) Ensure reps can easily access the right content at the right time in the sales cycle Process & Playbooks Define and document consistent sales methodologies, qualification criteria, and stage definitions Optimize lead handoffs between SDRs, AEs, and CS Identify bottlenecks in the sales cycle and recommend improvements Technology & Tools Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software) Drive tool adoption across the team and measure usage effectiveness Evaluate new tools and technologies to support sales efficiency Analytics & Insights Track and report on KPIs such as win rates, conversion by stage, and rep produc...