Director of Operations

You’ll oversee and improve the systems that sit at the heart of our company, including student-counselor matching, global counselor recruitment, customer support escalations, CRM workflows, and the launch of new products and services.This role is about more than maintaining operations. Your work will touch every part of the customer journey, and you’ll play a critical role in helping us scale our infrastructure and deliver a best-in-class experience at every step.This is an in-person role requiring 5 days/week in our NYC office (Gramercy)What You’ll DoCustomer Operations & MatchingOwn and optimize the student-counselor matching process to ensure high-quality outcomes and fast turnaround timesBuild logic-based workflows using HubSpot and automation toolsAnalyze matching performance and improve allocation processesManage and de...