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Head of Customer Operations (B2B SaaS - Remote/Hybrid)
VN, PH, hybrid, remote, onsite
2026-05-17
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AI Summary Preview
About the Role: As Head of Customer Operations, you will own the end-to-end customer operations function at Momos. Key Responsibilities: Lead and Scale the Team Lead, mentor, and grow the Customer Operations team Build a high-performance culture focused on ownership, accountability, and continuous improvement Define hiring plans, team structure, and career development paths Own Customer Operations Strategy Set the long-term vision and strategy for Customer Operations Identify gaps in the curren…
Job description
About the Role:
As Head of Customer Operations, you will own the end-to-end customer operations function at Momos. Key Responsibilities:
Lead and Scale the Team
Lead, mentor, and grow the Customer Operations team
Build a high-performance culture focused on ownership, accountability, and continuous improvement
Define hiring plans, team structure, and career development paths
Own Customer Operations Strategy
Set the long-term vision and strategy for Customer Operations
Identify gaps in the current customer experience and build solutions to address them
Align operations with company growth and product priorities
Build Scalable Processes
Design and implement scalable support workflows across all channels
Track and improve key support metrics such as response time, resolution time, and CSAT
Drive initiatives that reduce support volume through proactive and smarter support...
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