May be filled
Associate Director, Customer Experience Operations
New York, NY
2026-02-14
$133,000.00/yr - $165,000.00/yr
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- Listing date: 2026-02-14. Roles may close or change without notice.
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This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.As theAssociate Director of Customer Experience Operationsat Ro, you’ll own the performance, health, and evolution of our outsourced member experience operations, partnering …
Job description
This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.As theAssociate Director of Customer Experience Operationsat Ro, you’ll own the performance, health, and evolution of our outsourced member experience operations, partnering closely with multiple BPO providers and sites to deliver high-quality, consistent care to our patients.
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