Customer success Jobs

As part of our Customer Experience team, you will play a pivotal role in enabling and increasing the adoption of NavVis' hardware and software within our customer base while ensuring customer success. How You Will Make An Impact Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively Track and report on key account health metrics, and lead initiatives to address risks or drive improvements Communicating effectively at all levels of the organization, keeping stakeholders informed What Will Help You Succeed In The Role A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology 3+ years of experience in B2B customer success, account management, or consulting.

Act as the customer’s voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies. Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks a...

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[Applicants: Over 200 applicants | Industry: Software Development | Type: Full-time | Level: Mid-Senior level] OverviewThe QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Mar

Overview Customer Satisfaction: Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio. Be responsible to manage the customer feedback through survey tools and other forms of customer feedback to ensure continued customer satisfaction.

Growth & Expansion (Core Responsibility) Proactively identify, position, and close expansion opportunities by leveraging product adoption, usage data, customer outcomes, and new use cases. Product Adoption & Value Realization Drive deep engagement with Raxia’s platform, ensuring customers are realizing ongoing ROI that supports expansion and long-term retention.

[Applicants: Be among the first 25 applicants | Industry: Business Consulting and Services, IT Services and IT Consulting, and Professional Training and Coaching | Type: Full-time | Level: Mid-Senior level] Why join us?Handoff is the AI agent that r

About ScholarLead ScholarLead helps schools grow. Responsibilities Client Partnership & Account Ownership Serve as the primary point of contact for a portfolio of K–12 school partners Build strong, trust-based relationships with school leaders, enrollment teams, and staff Lead regular check-ins, strategy conversations, and enrollment progress reviews Translate school goals into clear plans, timelines, and next steps Enrollment Strategy & Execution Partner with schools to support enrollment growth through digital outreach, family engagement, and follow-up workflows Coordinate enrollment-related projects, managing timelines, deliverab...

Technical Client Success Associate Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. Key Responsibilities: Client Engagement: Maintain regular client communications and help build strong, trusted relationships.

Role Summary We are seeking a client-facing professional who will own client onboarding, implementation, and post-go-live support, while acting as the primary liaison between customers and internal technical teams. This role is accountable for translating client requirements into platform configurations, managing implementations end to end, and ensuring long-term client success through structured support and communication.

As a key member of our Customer Success organization, you will manage strategic enterprise customers globally, cultivating executive-level relationships, driving product adoption, and ensuring our customers achieve measurable value from their investment in Basware. Key Responsibilities: Own and manage strategic relationships with a portfolio of global, enterprise customers Partner with high-level customer stakeholders (VP and C-level) to align on goals, value realization, and long-term success strategies Lead value-based success planning, business reviews, and renewal/expansion discussions Identify and execute on opportunities for account growth and expansion, working closely with sales and cross-functional teams Confidently navigate complex, matrixed client organizations to ensure stakeholder alignment and sustained value delivery Act as a trusted advisor to customers, guiding them through product adoption and process optimization using Basware solutions Collaborate with Sales, Product, Marketing, and Services teams to advocate for customer needs and enhance the overall customer experience Deliver compelling presentations that communicate Basware’s value proposition and strategic impact to executive stakeholders Maintain a deep understanding of the customer’s business and industry to proactively identify success enablers and expansion opportunities , 4+ years of experience managing global, enterprise customer accounts Proven experience working with high-level stakeholders (VP+) to build and strengthen business relationships Demonstrated track record of driving business expansion within large customer organizations Strong experience in strategic, value-based selling and outcome-driven account management Exceptional presentation, communication, and relationship-building skills Background in Customer Success, Sales, and/or Relationship Management Comfortable navigating complex, global organizations and managing multiple stakeholder relationships Proven ability to grow customer accounts quickly and sustainably Strong cross-functional collaboration skills - able to align and influence internal teams across product, sales, and services Consulting experience required: whether Big 4...